Residents are helping us turn feedback into action as we continue work on our Tenant Satisfaction Improvement Plan.
On 29 July, we held our first online Your Voice Forum, giving residents the opportunity to take a closer look at our latest Tenant Satisfaction Measures (TSM) results, discuss what we're doing well and tell us where they would like to see improvements.
Thank you to everyone who joined the session and shared their views. Your feedback is helping to shape our priorities and the actions we're taking to improve our services.
Turning feedback into action
Following feedback from residents and our latest TSM results, a number of improvements are already underway. These include:
- Creating a dedicated repairs working group
- Improving communication throughout the repairs process
- Launching our new Complaints Resolution Team
- Enhancing our repairs feedback surveys
- Developing a new Resident Engagement Strategy, giving residents more opportunities to influence our services.
Residents at the forum also highlighted areas where they would like to see further improvements. These included:
- Providing clearer updates about repairs,
- Improving communication with residents who aren't online,
- Showing how feedback from complaints leads to change,
- Tackling anti-social behaviour and,
- Regularly reporting back on the progress we're making.
What happens next?
The Your Voice Forum is just one of the ways we're working with residents to understand their experiences and improve our services.
We'll continue to listen to residents, review our performance and turn feedback into practical improvements. We'll also keep residents updated on the progress we're making and provide further opportunities to get involved and help shape our services.
Find out more
You can view our latest Tenant Satisfaction Measures and find out more about how we're performing here:
