Sitemap

• Welcome to Manchester City Council Housing Services
  • Search
  • 404
  • Rent
    • Pay rent
      • Tenancy and rent references
      • Standing order form
    • Your rent statement
    • Contact our rent team
      • Get in touch with the rent team
    • Contact the Money Matters team
    • Get energy advice
    • Help with debt
    • Request a rent refund
    • Rent free weeks
  • Repairs
    • Order a Repair
      • Is this repair an emergency?
        • Please call us
      • Choose your repair
      • Order a repair to your drain pipes, gutters or drains
      • Order a repair to your electrical fittings
      • Order a repair to your heating and hot water
        • How to bleed a radiator
          • Transcript for how to bleed a radiator video
      • Before you order a repair to your heating and hot water..
        • Transcript for the central heating checks video
      • Order a repair to your internal walls or ceilings
      • Order a repair to your roof
      • Before you order a repair to your toilet...
      • Order a repair to your bathroom/toilet
      • Before you order a repair for a water leak...
        • Transcript for how to stop a leak video
      • Order a repair for a water leak
      • Order a repair to your windows
      • Order a different kind of repair
      • Order a repair to your floor or stairs
      • Order a repair to your doors
      • Order a damp and mould repair
    • Your repairs
      • Ask us a question about a repair you have ordered
    • Gas Safety Checks
      • Book a Gas Safety Check
    • Do it yourself
      • How to change a light fitting
      • How to fix a blocked toilet/sink/bath
      • What to do if your electricity goes off
      • How to bleed a radiator
      • How to change a plug fuse
      • How to turn off your water supply in an emergency
      • How to turn off water to particular areas if they're leaking
      • How to change a toilet seat
    • Damp and mould
    • Do you need an emergency repair?
    • Stock condition surveys
  • Your Home & Neighbourhood
    • Neighbourhood problems
      • Anti-social behaviour (ASB) and abuse
        • ASB Incident Diary
        • ASB Incident Diary Form
      • Report graffiti
      • Report an empty home
      • Report a problem with a nearby garden
      • Domestic Abuse Advice
    • Home improvements
      • Asbestos FAQs
      • Apply to make an improvement
      • Cheetham & Halliwell Internal Improvement Works - Satisfaction Survey
    • Fences, hedges and gates
      • Request a new fence, hedge or gate
    • Rubbish and flytipping
    • Your tenancy or lease
      • Taking over a tenancy
        • Apply to take over a tenancy
      • Succeeding a tenancy (taking over a tenancy after the tenant's death)
        • Apply to succeed a tenancy
      • Request to change your name on your tenancy
      • Emergency contact details
      • Report the death of a tenant
    • Pets and animals
      • Keeping Animals Policy
    • Pests
    • Home contents insurance
      • Home contents insurance - already a member?
      • Ask us a question about home contents insurance
      • Information about our home contents insurance scheme
        • Request an application form for home contents insurance
      • Aviva and your home contents insurance application
    • Worried about someone?
    • Help to live independently
    • Report ASB or abuse
    • Give us notice to end your tenancy
    • Authorisation to Act
    • Gardens
    • Report Japanese knotweed
    • Apply for help with your garden
    • Report a tree problem
    • Report a problem with a nearby garden
    • Apply to make an improvement
    • Independent living
    • Your Housing Officer
    • High rise living
    • Fire Safety: What You Need To Know
    • Renting a Garage
    • FORM TEST COMMUNITY FUND
  • Get Involved
    • Funding for the community
      • EQUANS Community Funding
      • Hobin's Community Fund
        • Subscribe to get notified - Hobin's Community Fund
        • Hobin's Community Fund Winners 2021/22
        • Hobin's Community Fund Application Form
    • Come on an Estate Walkabout
    • Tenants and residents groups
    • Contact our Resident Involvement team
    • The Housing Advisory Board
    • Get Involved - Join Your Voice
    • Attend a Councillor Surgery
    • Job Opportunities
  • Finding a home
    • Register for a Council property
    • Help to move if you're 50+ and live alone or with a partner
    • Exchange your home
      • Apply for a mutual exchange
    • Independent Living
    • Registering for a home with Manchester Move
  • About Us
    • Tenant Satisfaction Measures
    • Who we are, what we do
      • Policies
        • Data protection policy
        • Safeguarding Adults Policy
        • Safeguarding Children Policy
        • Fire risk assessments
        • Keeping Animals Policy
        • MCC Housing Services Complaints and Compliments Policy
        • Compensation Policy
        • Refusal / No Access Policy
      • Governance
      • Our policies and procedures
      • Personal information request
    • News
      • Articles
        • Tackling Anti-Social Behaviour
        • Summer Fun
        • Find out how Manchester will be mourning Queen Elizabeth II
        • Hobin's Community Fund Cheetham Winners
        • Hobin's Community Fund Monsall Winners
        • Hobin's Community Fund White Moss Winners
        • Keep your home safe
        • Summer Fun Days 2022
        • We're supporting ASB Awareness Week
        • Our Cheetham office
        • Apply for a grant to fund your ideas
        • £10,000 of social value
        • Tomorrow's Entrepreneurs Today
        • Community Funding in North Manchester - Apply Today!
        • EQUANS – the new name of our repairs provider
        • Supporting Life Changing Work
        • Rent is increasing
        • Join us on an estate walkabout
        • Enjoy free food, entertainment and choose your winners
        • Join us for an estate walkabout
        • A New Opportunity
        • Update on our services
        • Blooming Well Done!
        • Meet our new leadership team
        • How much could Naila save YOU? 🤔
        • Challenge Poverty Week
        • Are you ready?
        • Apply for Hobin’s Community Fund and Make a Difference
        • Over £10,000 of social value for north Manchester
        • Give your boiler a check before it gets cold
        • Opening up again
        • Are you ready for the change?
        • £15million carbon-cutting improvements
        • Hobin's Community Fund
        • "Wendy's an absolute godsend"
        • Anti-Social Behaviour Awareness Week
        • Get Involved
        • A bright future for Northwards' homes and communities
        • Cutting carbon
        • Standing up for change
        • Celebrating 15 Years
        • Helping people to get and keep a home
        • Join our Zoom Q&A with ENGIE
        • “He seems to be sat in darkness - the lights are off all the time”
        • Changes to your repairs service
        • You're Hired!
        • Protect your belongings this Christmas
        • Update on our services 2022
        • Our Annual Report for 2021/22
        • Meet the Board
        • Check out our new website!
        • Understanding Hoarding
        • Fire Safety: What You Need To Know
        • A Place Called Home
        • Online Support Drop-in Sessions
        • Victoria Square: Manchester's Very First Social Housing
        • Are you entitled to £400 towards the cost of your energy bills?
        • Do you have an idea that will bring long-term benefits to the north Manchester community?
        • Equans donate £5000 to The Arc to provide increased Digital Inclusion support in North Manchester
        • Urban Crew Enterprise Day 2023
        • Digital Champion Volunteering Opportunity
        • Diverse City North Manchester 2023: An invitation to take part and get involved
        • Invite: Hobin's Community Fund Pitch Events
        • The Housing Jobs Fair 2023: Bringing together the region's largest recruiters
        • Anti-social Behaviour - Let's end it!
        • We're Recruiting: Customer Service Advisors
        • Summer Timetable for Online Support Drop-in Sessions
        • Summer Fun Days 2024
        • New Council-built low carbon social homes welcome first residents in Newton Heath
        • Our Annual Report for 2022/23 is out now
        • We need your furniture!
        • New Timetable for Online Support Drop-in Sessions
        • Meet the team... EQUANS Repairs Trade Operative
        • Rainbow Surprise Community Pantry get a New Kitchen
        • Have you seen our Asset Management Strategy?
        • Money Advice Success
        • Local homeless charity, Justlife, get stunning new garden space!
        • Our first 'Your Voice' session
        • Bin Collection: Changes for Christmas 2023
        • How to Recycle your Christmas Tree
        • Smart Works get extra funding to expand into North Manchester
        • E-bikes and E-scooters: Fire Safety Guidance
        • Manchester's NEW service offering housing advice and helping to prevent homelessness
        • Naila's Top Tips to Save Money on your Energy Bills
        • Volunteer: Become a Digital Champion
        • MCC Housing Services Resident's Newsletter - February 2024
        • Newton Heath social housing development celebrates final completion
        • Are you an unemployed woman in North Manchester looking for work?
        • Did you know this year is a 53 week rent year?
        • What you need to know: Rent Increases - April 2024
        • Your home should be just right
        • Hoarding Awareness Week 2024 (1)
        • 11 New Local Apprenticeship Opportunities through EQUANS & Salford City College
        • On-going Training: Call Centre staff shadow the Repairs Team
        • Bereavement: Where to get support
        • We're Recruiting: Estate Service Operatives
        • Tenant Satisfaction Measures: Results for 2023/24
        • Important Safety Warning: Preventing Fire Hazards
        • Why I'm involved in Your Voice - Gary Lindsay
        • Introducing a New Operating Model for Home & Place
        • We're Recruiting: Housing Operations
        • Clean and Green Manchester: £15m pledge to improve neighbourhoods and fight litter
        • No shame in a claim as Manchester urges 8000 people to take up unclaimed pensions benefit
        • New Autumn 2024 Timetable for Online Support Drop-in Sessions
        • Manchester Childcare Surveys 2024
        • Our Commitment to Improving Resident Complaint Handling
        • Why you should get involved with Your Voice...
        • Hobin's Community Fund - BeeSafe Manchester
        • Winter is coming...
        • Quit Smoking with our 'Swap to Stop Scheme'
        • Housing Services Annual Report 2023/24
        • Join 'Get Online Week' and discover the power of digital!
    • A Place Called Home
    • Performance
    • Housing Services Annual Complaints Report 23/24
  • Contact us
    • Send us a message
    • Ask a Question
    • Are you dissatisfied?
      • Send us a message
      • Have you completed our Talk To Us form?
      • Make a formal complaint
      • Our Complaints Procedure
      • Self Assessment Form
      • MCC Housing Services Complaints and Compliments Policy
    • Customer Feedback Form
    • Visit us in person
    • Pay us a compliment
  • Contact queries
  • Privacy
  • Accessibility
  • Modern Slavery
  • Having problems registering for 'My Account'?
  • Having problems logging in to 'My Account'?
  • How to use 'My Account'
  • Sitemap