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• Manchester City Council Housing Services
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  • Rent
    • Pay rent
      • Tenancy and rent references
      • Standing order form
    • Your rent statement
    • Contact our rent team
      • Get in touch with the rent team
    • Contact the Money Matters Team
    • Help with debt
    • Request a rent refund
    • Rent free weeks
  • Repairs
    • Order a Repair
      • Is this repair an emergency?
        • Please call us
      • Choose your repair
      • Order a repair to your drain pipes, gutters or drains
      • Order a repair to your electrical fittings
      • Order a repair to your heating and hot water
        • How to bleed a radiator
          • Transcript for how to bleed a radiator video
      • Before you order a repair to your heating and hot water..
        • Transcript for the central heating checks video
      • Order a repair to your internal walls or ceilings
      • Order a repair to your roof
      • Before you order a repair to your toilet...
      • Order a repair to your bathroom/toilet
      • Before you order a repair for a water leak...
        • Transcript for how to stop a leak video
      • Order a repair for a water leak
      • Order a repair to your windows
      • Order a different kind of repair
      • Order a repair to your floor or stairs
      • Order a repair to your doors
      • Order a damp and mould repair
    • Your repairs
      • Ask us a question about a repair you have ordered
    • Gas Safety Checks
      • Book a Gas Safety Check
    • Do it yourself
      • How to change a light fitting
      • How to fix a blocked toilet/sink/bath
      • What to do if your electricity goes off
      • How to bleed a radiator
      • How to change a plug fuse
      • How to turn off your water supply in an emergency
      • How to turn off water to particular areas if they're leaking
      • How to change a toilet seat
    • Damp and mould
    • Do you need an emergency repair?
    • Stock condition surveys
    • Repairs Maintenance Service Standard
  • Your Home
    • Your tenancy or lease
      • Taking over a tenancy
        • Apply to take over a tenancy
      • Succeeding a tenancy (taking over a tenancy after the tenant's death)
        • Apply to succeed a tenancy
      • Request to change your name on your tenancy
      • Emergency contact details
      • Report the death of a tenant
      • Secure Tenancy Agreement
      • Introductory Tenancy Agreement
      • Authorisation to Act
    • Home improvements
      • Asbestos FAQs
      • Apply to make an improvement
    • Building Safety - what you need to know
      • Fire Safety
      • Mandatory Occurrence Reporting
      • Building Safety Resident Engagement Strategies
        • Liverton Court Building Safety Resident Engagement Strategy
      • Residential Personal Emergency Evacuation Plans (RPEEPs)
    • Get Energy Advice
      • Getting the most out of your solar panels
      • The Real Cost of Electricity
      • Contact Naila
    • High Rise Living
      • Residents Building Safety Forum
    • Help to live independently
    • Home contents insurance
      • Home contents insurance - already a member?
      • Ask us a question about home contents insurance
      • Information about our home contents insurance scheme
        • Request an application form for home contents insurance
      • Aviva and your home contents insurance application
    • Pets and animals
      • Keeping Animals Policy
    • Pests
    • Give us notice to end your tenancy
    • Gardens
      • Fences, hedges and gates
        • Request a new fence, hedge or gate
      • Apply for help with your garden
      • Report a tree problem
      • Report Japanese knotweed
      • Report a problem with a nearby garden
    • Apply to make an improvement
    • Independent living
    • Zero Carbon Home Improvements
    • Rightsizing
    • Tenancy Fraud
  • Your Neighbourhood
    • Anti-social behaviour (ASB) and abuse
      • ASB Incident Diary
      • ASB Incident Diary Form
    • Neighbourhood problems
      • Report graffiti
      • Report an empty home
      • Report a problem with a nearby garden
    • Find Your Housing Officer
    • Rubbish and flytipping
    • Report ASB or abuse
    • Renting a Garage
  • Support & Wellbeing
    • Reporting Hate Crime
    • Domestic Abuse Advice
    • Worried about someone?
  • Get Involved
    • Your Voice Scrutiny Group
      • Your Voice Forum Meetings
      • Join the Your Voice Scrutiny Group
      • Scrutiny Review: Resident Engagement (Sept 2025)
    • The Housing Advisory Board
    • Funding for the community
      • EQUANS Community Funding
      • Hobin's Community Fund
        • Subscribe to get notified - Hobin's Community Fund
        • Hobin's Community Fund Winners 2021/22
    • Come on an Estate Walkabout
    • Events Calendar
    • Contact our Resident Involvement Team
    • Tenants and Residents Groups
    • Accessible Engagement for Everyone
    • I'd like to Get Involved...
  • Finding a Home
    • Register for a Council property
    • Help to move if you're 50+ and live alone or with a partner
    • Exchange your home
      • Apply for a house exchange
    • Independent Living
    • Registering for a home with Manchester Move
  • About Us
    • A Place Called Home
    • Performance
    • Tenant Satisfaction Measures
      • Tenant Satisfaction Measures – Improvement Plan
    • Who we are, what we do
      • Our Policies
        • Compensation Policy
        • Complaints and Compliments Policy
        • Data protection policy
        • Fire risk assessments
        • Keeping Animals Policy
        • Money Advice Policy
        • Refusal / No Access Policy
        • Rent Income Policy & Procedure
        • Repairs Maintenance Service Standard
        • Safeguarding Adults Policy (2025 - 2027)
        • Safeguarding Children Policy (2025 - 2027)
        • Hoarding Policy
        • Domestic Abuse Policy
        • Hate Incident Policy and Procedure
        • Anti-Social Behaviour Policy and Procedure
        • Repairs & Maintenance Policy
        • Aids & Adaptations Policy
      • Governance
      • Personal information request
    • News
      • Articles
        • Check out our new website!
        • Understanding Hoarding
        • Fire Safety: What You Need To Know
        • Victoria Square: Manchester's Very First Social Housing
        • Your Voice Forum
        • Have Your Say: Help Shape Our Performance Targets
        • Spread the cost of annual travel with the Bee Network's Annual Bus Ticket
        • Improving Services for You: How Our Team is Growing
        • Urban Crew Enterprise Day 2025
        • Our New Neighbourhoods Operating Model
        • Tackling ASB Together: Our New Focus Group
        • Want to get more confident online?
        • Mental Health Awareness Week & Events in May
        • Share your feedback at our Complaints Workshop
        • Big Improvements at our Customer Service Centre: A Better Service for You
        • You Decide! Vote for your Favourite Community Project
        • Help Shape the Future of Childcare in Manchester
        • ASB Awareness Week: Noise Nuisance
        • ASB Awareness Week: Youth Nuisance
        • ASB Awareness Week: Mediation
        • ASB Awareness Week: Resolution and Mediation Success
        • ASB Awareness Week: Noise Nuisance & Injunction Enforcement
        • Summer Fun Days 2025 – Come Join the Fun!
        • Awaab’s Law – What It Means for You
        • Repairs: Complaints & Performance July 2025
        • Tenant Satisfaction Measures Results 2024/2025
        • Join Our Resident Reader Group and Help Improve How We Communicate
        • Fire Safety Drop-Ins Coming to Your Area this Summer
        • Buzzin with Pride: Have Your Say and Celebrate Manchester Pride!
        • Make a Difference in Your Community: Join our Housing Advisory Board
        • Tenant Satisfaction Measures Improvement Plan
        • You Said, We Did: Anti-Social Behaviour
        • Hobin’s Community Fund 2025 Winners Event
        • Our Resident Roadshow: Coming to your Estate this September
        • MCC Housing Services Resident's Newsletter - September 2025
        • Resident Roadshow – Coming to Your Area Next Week
        • Black History Month in Manchester – October 2025
        • Cheetham Cultural Festival 2025: 21 Years of Togetherness
        • Check out our new-look website!
        • Read October's Resident's Newsletter
        • Putting Residents First – New Staff Training Underway
        • Awaab’s Law – What You Can Expect From Us
        • Resident Roadshow: Thanks for chatting to us!
        • Equans Community Fund now OPEN for applications!
        • What is a Hate Crime... and How You Can Report It
        • Let’s Keep Our Streets Safe This Bonfire Season
        • Celebrate Black History Month with Us – Share, Connect, Enjoy
        • Keeping Our Communities Clean & Safe: A Day with the Communal Cleaning Team
        • Shine a Rainbow Over Your Community: Winners
        • Your Local Housing Officer: Now Even Easier to Reach
        • MCC Housing Services Resident's Newsletter - November 2025
        • The Clothes Rail of Kindness: Now at White Moss Road
        • Safeguarding Adults Week
        • Housing Services Bush Tucker Challenge – Supporting St Clare’s Foodbank
        • Tenant Satisfaction Measures (TSMs): What You Need to Know
        • Being a Good Neighbour This Christmas: Simple Ways to Keep Our Communities Safe & Cheerful
        • MCC Housing Services Resident's Newsletter - December 2025
        • Kindness Rail: Now Open in Cheetham — With Adult Coats Available
        • White Moss Christmas Crafternoon – Come Join the Festive Fun!
        • Opening Times this Christmas
        • People of Housing Services: Spotlight on Kwasi Asante — Caretaker, MC and Community Leader
        • Get Involved in Your Community: Estate Walkabouts 2026
        • Our Rightsizing service is a great fit if you want a smaller home
        • MCC Housing Services Resident's Newsletter - January 2026
        • Regulator of Social Housing publishes judgement on MCC Housing Services
        • We’re Clamping Down on Tenancy Fraud
        • Housing Services Annual Report 2024/25
        • Annual Rent Increase: How we can help...
        • Read March's Resident's Newsletter
        • Rightsizing: Connie's Recent Move...
        • Victoria Square Communal Area Refreshed
        • Community Event: Home Is Where The Heart Is
        • Falls Prevention Session
        • March's LGBTQ+ Drop-in Morning
        • New Community Bookcase at White Moss Road Reception
        • Pride in Place: Have your say!
        • Miles Platting & Newton Heath - Health and Well-being Week
        • The Rental Exchange: Your Choice and How to Opt Out
        • Temporary Closure of Customer Service Centre and Receptions – Wednesday 15 April 2026
        • Read April's Resident Newsletter
        • Apply for Hobin’s Community Fund and Make a Difference in Your Community
        • Off‑Road Bikes and Anti‑Social Behaviour: The Impact on Our Communities
        • New Fire Safety Support for Residents: What are rPEEPs?
        • Read May's Resident Newsletter
        • Residents saved over £695,000 last year thanks to support from our Money Matters Team
    • Job Opportunities
    • Housing Services Annual Complaints & Service Improvement Report 24/25
    • Service Standards
      • Repairs Maintenance Service Standard
      • Antisocial Behaviour & Hate Incidents Service Standards
      • Domestic Abuse Service Standards
      • Safeguarding Service Standards
  • Contact us
    • Send us a message
    • Ask a Question
    • Are you dissatisfied?
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      • Make a formal complaint
      • 2025/26 Self-Assessment Form
    • Customer Feedback Form
    • Visit us in person
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  • Contact queries
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