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Our Policies

compensation policy graphic, hand being given a coin with graphs in the background

Compensation Policy

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three ai generated smiley faces drawn on a blackboard by a hand holding chalk

Complaints and Compliments Policy

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a large semi-detached house on a sunny day

Data protection policy

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extensive fire damage of a home - showing the front door and landing

Fire risk assessments

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the money matters team posing for a photo in reception

Money Advice Policy

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new build council home, north manchester

Refusal / No Access Policy

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Mossbrook Vauxhall Roach Court

Rent Income Policy & Procedure

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repairs team posing for a photo with the call centre in the background

Repairs Maintenance Service Standard

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Energy Advisor Naila Ilyas With Tenant Tom Morgan

Safeguarding Adults Policy (2025 - 2027)

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a group of children in a line shouting and smiling on a 5-a-side football pitch

Safeguarding Children Policy (2025 - 2027)

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hoarding policy graphic

Hoarding Policy

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domestic violence -an upset woman sat on the floor of her front room holding her head on her knees

Domestic Abuse Policy

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hate crime thumbnail a smashed window

Hate Incident Policy and Procedure

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Asb Sign Original

Anti-Social Behaviour Policy and Procedure

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repairs team posing for a photo with the call centre in the background

Repairs & Maintenance Policy

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Aids Adaptations V1

Aids & Adaptations Policy

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good neighbourh policy graphic with a happy resident and smiling housing officer

Good Neighbourhood Management Policy

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modern terraced house in the sunshine

Mutual Exchange Policy

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happy dog at hobins community event

Keeping Animals Policy

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