Manchester City Council's housing service manages over 12,500 City Council homes across north Manchester.
A map of the areas we cover
We manage homes in areas including Ancoats, Blackley, Charlestown, Cheetham, Collyhurst, Crumpsall, Harpurhey, Higher Blackley, Miles Platting, Moston, New Moston and Newton Heath.
At MCC Housing Services, we are proud to serve our community as a local authority landlord. We are committed to delivering safe, secure, and well-managed homes while upholding the highest standards of accountability, transparency, and tenant engagement. Our responsibilities are governed by a comprehensive legal and regulatory framework that ensures we meet the needs of our residents and comply with national legislation.
1. Regulatory Framework for Local Authority Landlords
As a local authority landlord, we are subject to the Regulator of Social Housing’s Consumer Standards, which include:
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Safety and Quality Standard: Ensuring homes are safe, decent, and well-maintained.
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Tenancy Standard: Managing tenancies fairly and effectively.
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Neighbourhood and Community Standard: Promoting safe, clean, and well-managed neighbourhoods.
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Transparency, Influence and Accountability Standard: Empowering tenants to influence decisions and holding ourselves accountable.
These standards are legally binding and apply to all social landlords, including councils.
2. Statutory Complaint Handling Code
From 1 April 2024, the Housing Ombudsman’s Complaint Handling Code became statutory. This means we are legally required to:
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Acknowledge complaints within 5 working days
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Provide a response within 10 to 20 working days (depending on the stage of the complaint)
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Maintain a clear, accessible complaints process
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Demonstrate learning and service improvement from complaints
We are committed to full compliance with this Code and regularly self-assess our performance to ensure transparency and fairness.
3. Building Safety Act 2022 (as amended)
For our high-rise residential buildings (HRRBs), we have enhanced duties under the Building Safety Act, including:
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Registering all HRRBs with the Building Safety Regulator
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Appointing a Principal Accountable Person responsible for building safety
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Conducting regular Safety Case Reviews and maintaining a Golden Thread of building information
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Engaging residents in building safety decisions and providing clear communication on risks and responsibilities
These measures are designed to prevent tragedies like Grenfell and ensure the highest safety standards in our buildings.
4. Awaab’s Law (Effective October 2025)
In response to the tragic death of Awaab Ishak, Awaab’s Law introduces strict legal timeframes for addressing hazards such as damp and mould:
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Landlords must investigate hazards within 14 calendar days
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Necessary repairs must begin within 7 calendar days of identifying a hazard
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All works must be completed within a reasonable timeframe, with enforcement powers granted to the Regulator and local authorities
We are preparing for full compliance with Awaab’s Law and have already strengthened our internal procedures for identifying and resolving health hazards.
5. Health and Safety Compliance
We are legally required to meet all relevant health and safety obligations, including:
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Gas Safety (Annual Checks)
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Electrical Safety (Every 5 Years)
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Fire Risk Assessments
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Asbestos Management
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Legionella Control
We take a proactive approach to ensure all our homes are safe and compliant. You can find out more about our current performance here.
6. Equality, Accessibility and Data Protection
We uphold the Equality Act 2010, ensuring our services are inclusive and accessible to all. We also comply with the UK GDPR and Data Protection Act 2018, safeguarding tenant data and privacy.
Our Housing Advisory Board
Made up of 14 volunteers, our Housing Advisory Board are dedicated to improving their community and the lives of residents in north Manchester.
They oversee the delivery of services to the Council’s housing stock by reviewing performance in all areas and overseeing our resident engagement activities.
The board is Chaired by Councillor Gavin White, our Executive member for Housing and Development. He is joined by local councillors, residents and professionals.
Here they are...
We regularly keep an eye on how we're doing to make sure that the services we provide meet the standards that we set. Find out more about how we review our work.
Tenants and Residents Groups
There are a lot of different tenants and residents groups (TRGs) across our neighbourhoods. Your local TRG may focus on housing issues, or it may be involved in all kinds of things in your community. Find your nearest TRG.
The Freedom of Information Act gives you the legal right to ask to see lots of information that we produce, such as:
- information about our performance
- our policies and procedures
The Act says that we must:
- deal with requests for information and queries promptly
- advise and assist you with making requests for information
- help you understand any information we provide
You can find a lot of information about MCC throughout the pages of this website. But if you're after more in-depth details about how we work (such as our policies, procedures, strategies and more), you will find these in our 'publication scheme'.
We are committed to respecting your privacy and protecting your personal information. We promise to respect all the personal information you share with us and keep it safe and secure, as well as any personal information we receive about you from other organisations.
We will not do anything with your personal information that you would not reasonably expect us to do.
Our privacy policy explains what we do with your personal information and what your rights are, that way you know what we do with it and you stay in control of it.
The law gives you the legal right to see personal information we hold about you and, where it is possible, to provide it to you in a way that suits you.
It says that we must:
- only use your personal information for lawful reasons
- explain to you how we will use your personal information and only use it for the reasons we have told you about
- only collect personal information that we need
- only hold your personal information as long it is necessary to do so
- make sure any personal information we keep is accurate, held safely and securely
If we need your consent to handle your personal information, you can contact us at any time to ask us to stop using it.
We receive personal information about you in two main ways:
1. you give us most of the personal information we hold when you fill in forms before you become a tenant and during your tenancy
2. other organisations that work with you, such as Manchester City Council or the Department of Work and Pensions, sometimes pass on personal information to us.
How do we use this personal information?
If you apply for a home, we use the personal information you give us about your rehousing needs to decide what kind of home you need and how quickly you need to move there. When you become a tenant, we use your personal information to help us manage your home and the surrounding neighbourhood, such as helping us to decide the kind of support and services you need.
We're part of the Greater Manchester Local Energy Market (GMLEM) - a project creating a modern energy system across the city. This world-leading scheme led by Greater Manchester Combined Authority (GMCA) involves 11 key partners, and is a key part of the GMCA’s plans for decarbonisation. Greater Manchester is committed to become a carbon neutral emissions city region by 2038, and the GMLEM is a really important part of this.
Find out more about The Manchester Strategy and what it means for the city: https://www.manchester.gov.uk/mcrstrategy
