All social housing landlords must carry out an annual satisfaction survey to comply with regulatory requirements introduced in April 2023. The survey results and performance data relate to the period 1 April 2024 to 31 March 2025.
We spoke to over 1800 residents to find out how satisfied they were with their home, and the range of services we provide to them as their landlord. This provided us with lots of information about what residents really value, and where we need to do better.
We conducted the surveys through a range of collection methods, which included telephone, face-to-face, postal, SMS and Internet.
