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What to do if your electricity goes off

If you have a pre-payment meter, the first thing to do is check to make sure that you've definitely got credit. It may simply be that your power's gone off because you haven't topped it up.

If you don't have a pre-payment meter, or you do and you're in credit, you can normally just turn your electricity back on again at your consumer unit. Usually, this is near your meter.

Your unit will have either switches or fuses.


If it’s got switches

Folllow these instructions, or watch the video below, to see how to get your power back on

  • Just look for whichever one has switched downwards (like the last two switches in the picture above) and flick it back up. This will turn your electricity back on.
  • If the switch keeps flicking down, it means that there’s a fault with something you’ve got plugged in somewhere in your home.
  • Underneath the switch, it should tell you whereabouts the problem is. To find out what’s causing it, just unplug everything where the problem is, flick the switch back on, and plug each item in one-by-one until the electricity goes off again.
  • Once you know which item is the problem, leave it unplugged and get it fixed by an electrician.

If it’s got fuses

Watch this short video to see how to change a fuse: