We're expanding our Customer Service team with new Customer Service Advisor positions available within our White Moss Road office.
About The Role
Location: White Moss N/Hood Office, White Moss Road, Manchester, M9 2LA
Pay: Grade 4 £22,369 - £24,054 (bar at £23,620) per annum pro rata
Working Hours: Various Available
Contract Type: Full-Time & Part-Time, Temporary
Closing Date: 19 July 2023
The role holder will be the first point of contact for internal and external customers and will provide excellent front-line customer service contributing directly to service and organisational objectives.
The role holder will provide high quality, customer focused, flexible and timely support, complying with all relevant legislation and procedures and contributing to the achievement of objectives of a high quality service.
Working in a small but busy contact centre with a team of 20+ advisors you will be providing a quality telephone & digital service responding to a range of housing management enquires such as rehousing, rent and to order repairs.
Providing a courteous and responsive service to telephone callers, within the targets and standards set, using an on-line script and various IT systems to provide accurate and appropriate information and advice on the range of services provided.
Responding positively to complaints and feedback about the service, and to customer service issues via social media and web chat, in both public and private conversations, whilst protecting the reputation of the organisation.
In addition to inbound calls you will conduct outbound telephone calls to customers and to colleagues in other departments, including carrying out customer surveys.
Providing face to face customer service on reception responding to a range of housing management enquiries as rehousing, rent and to order repairs.