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Contact queries

To pay rent

Call 0161 234 5006 to pay by bank debit card or credit card using Manchester City Council's automated service - 24 hours a day, 365 days a year. Have your rent reference number handy and follow the step-by-step instructions. 

Click here for other ways to pay rent and see your rent statement.

For other queries

Phone 03000 123 123, 8.30am-4.30pm, Monday to Friday.

(You can also phone this number outside of these hours if it's an emergency i.e. where there is a danger to health or safety)

Use our call back option and we'll hold your place in the queue - then WE ring YOU as soon as you’re next.

Callbacks are available from 9am - 2:30pm on Mondays, and 9am - 3pm Tuesday to Friday.

To get a call back, just call 03000 123 123 as usual and choose from the list of things you want to speak to us about. Once you've made your choice, you'll hear a few seconds of music, and then a recorded message. When you hear the message, just press 1.

Please be aware that when we call you back, the number will come up as withheld.


If you’re hard of hearing, or if you have difficulty speaking over the phone, you may be interested in the Relay UK service.

This is a modern texting service which you can also access on a mobile device.

Calling shouldn't cost you any more per minute with NGT than it would for a voice phone call, although it may take longer.

In person

Find out our office opening times.


Write to:

MCC Housing Services
White Moss Road
M9 6NZ

Not happy with our service?

Make a complaint.

Media/filming enquiries

For any media/press enquiries:

Please contact the Manchester City Council press office.

For any filming enquiries:

Please contact Screen Manchester.