Order a repair to your heating and hot water

Please note - between 1st April and 30th September (or possibly longer, depending on the temperature outside), most heating and hot water repairs will not be classed as emergencies.

First Name *

Surname *

Address *

Postcode *

Email Address

Telephone Number *

Have you got credit on your meter? *

Yes

I don't have a pre-payment meter

Have you checked that your thermostat has not been turned down? *

Yes

I don't have a thermostat

Is there an error code showing on the boiler? E.g. E1 19

Yes

Have you reset the boiler?

Yes

Do you have an electric or gas fire?

Yes

Please give us full details about exactly what the problem is. * (There is no limit on how much you can type in this box)

Please tell us what times of day are best for us to visit. (You can choose more than one)

Early morning (8am - 11am)

Late morning (10am - 1pm)

Early afternoon (12pm - 3pm)

Late afternoon (2pm - 5pm)

Please tell us which days are best to visit. (You can choose more than one)

Monday

Tuesday

Wednesday

Thursday

Friday

If you'd like to, you can upload a file to go along with your report

Are you currently self-isolating because you have Coronavirus symptoms?

Yes

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